Policy

Yogahealer Return Policies

  • Any herbal product may be returned — in new and unused condition — within 30 days for an exchange. Herbal products are available only in the United States and Canada. If there is a problem with your herbal product, please email [email protected].
  • Course tuition will not be refunded once a course has begun because all of the audio files and videos are immediately available for download. Cate wants your full commitment before you begin; she’s fully committed to your progress once you’re her student/client.
  • Tuition refunds for Yogahealer courses will be issued if your cancellation request is received at least 48 hours before the start of a course, minus a processing fee.** If you are returning a course at least 48 hours before the course has begun, the processing fees are as follows:
    • $50 for courses costing less than $350.
    • $100 for courses costing between $350 and $1,000.
    • $500 for courses and programs costing more than $1,000.

The reason these returns are strict is because you’re typically also buying access to content that you can use immediately upon purchase before the course begins.

  • Cancellations initiated within 48 hours of a course’s start will receive a refund minus 25 percent of the cost of tuition. No refunds will be issued after a course has begun. If circumstances necessitate, you may delay your start date one time.
  • Requests to defer course start dates should be sent to [email protected]. One deferral per student is permitted and will be assessed a $250 administrative fee. Once you’ve requested a deferral, you’re considered a member of the course. Thus, you are not eligible for any cancellation or refund.
  • Retreat cancellations with requests for refunds or credits are only entertained at least 4 weeks before the scheduled event starts. There will be no refunds or credits given during or after the 4 weeks leading up to the event.
  • Course content is non-transferable and cannot be shared. If members break this policy, it is grounds for expulsion without a refund.
  • Yogahealer will not share your personal information with anyone.
  • For any further questions about Yogahealer policies, feel free to contact us through Liza Clutario at [email protected].